Terms & Conditions

Please read these terms and conditions carefully before

becoming a member of ShowChoir.

1.11 It is a condition of your membership that you will not solicit any Members, Leaders, ShowChoir staff or any person associated with ShowChoir or performance/event organisation on behalf of yourself or any third party or business enterprise to leave ShowChoir or join an alternative competing organisation.

1.12 Only you, the person named in the joining process and identified as the registered Member, can benefit from this Agreement. You may not transfer your membership to any other person, nor allow them to attend or participate under your membership.

2. Rehearsals & Performances

2.1 ShowChoir rehearsals run in term time only. ShowChoir reserves the right to alter the schedule and/or location of rehearsals to fit in with events, performances and any other events that may be taking place. No refunds will be given in these circumstances.

2.2 If rehearsals are cancelled due to illness or events outside of our control (weather, power failure etc.) then ShowChoir reserves the right to move the missed session online or will make reasonable endeavours to provide alternative rehearsal time over the next two terms. No refunds will be given in these circumstances. ShowChoir will always endeavour to give as much notice as possible to members for any changes made to regular scheduled rehearsals.

2.3 A choir will only proceed with a minimum sized group. If this minimum is not achieved, the choir may be closed. All Members will be refunded for any future paid for sessions.

2.4 ShowChoir may, at its absolute discretion, move a rehearsal venue to a new one or move a Choir Leader to another location. In these instances ShowChoir will ensure the change is communicated to members as soon as is practicably possible and endeavour to put alternative arrangements or plans in place.

2.5 Travel arrangements are to be made by each Member to rehearsals and performances unless it is agreed otherwise.

2.6 Whilst we endeavour to identify opportunities for members to perform including at shows and events, you understand that these are not guaranteed. Where opportunities do arise, we cannot guarantee selection due to certain factors, which may include but are not limited to: the performance location; available spaces and over-subscription; other selection criteria which we will exercise at our discretion.

3. Fees / Auto Renewal

.1 You agree to pay us any applicable fees for each term, on the date shown in the joining process and in the emails sent to you by ShowChoir. The fees payable are inclusive of VAT at the rate applicable at the current time.

3.2 You understand your membership runs from term to term and that your membership will automatically renew at the start of each term unless you notify us in writing that you wish to terminate as further set out in section 4.

3.3 Where applicable, you agree to maintain a direct debit instruction with your bank for the monthly payment amounts. These will continue month to month until you cancel them.

3.4 It is the responsibility of a Member to ensure their payment method is set up correctly and their fees are being paid/collected successfully. While ShowChoir may inform you of any issues or errors that can occur from time to time, any overdue amounts will be payable in full. If paying by direct debit, it is the responsibility of a Member to ensure their payment method is correctly cancelled if they suspend, cancel or terminate their membership.

3.5 Monthly payments: You can choose to pay monthly, which spreads the cost of each term’s fees across applicable months. These payments must be set up before the start of term and will continue to be payable monthly until the Member leaves ShowChoir. Please note that all direct debit payments will continue month to month until you cancel them. If the Member transfers to the monthly payment system partway through the term, any fees will be pro rata to the full term amount remaining. When a Member making monthly payments wishes to leave ShowChoir they are required to request termination of their membership via their online portal or by contacting the ShowChoir team as further set out in section 4.3. Any outstanding fees must be settled before the payment scheme is cancelled. Please be aware that direct debit payments run each calendar month including when no rehearsals are running.

3.6 We reserve the right to increase the price of membership. We will give you at least 1 full month’s notice of any price increase and will make it clear when the price increase will take effect and how much your ShowChoir membership will cost after the increase. During this notice period you may terminate your membership in accordance with these terms and conditions. If you choose not to terminate your membership before the date the increase becomes effective, the price of your membership will be increased in accordance with our notice. If you are paying by direct debit your monthly payments will automatically be amended to cover the new price.

3.7 ShowChoir reserves the right to take action against you for any unpaid fees and will also seek to recover any costs incurred in doing so.

4. Cancellation, Termination or Suspension by you

4.1 You have the right to cancel this Agreement within 14 days from the start of the Agreement without giving any reason, but you must let us know you wish to do so within the 14 day cancellation period. Please notify us via your online portal or by contacting the ShowChoir team. The cancellation period will expire after 14 days from the day you accept the terms.

4.2 If you cancel your membership within the above 14 day period we will refund to you on request the fees paid for the remainder of the term no later than 14 days after the day on which we are informed about your decision to cancel, less the cost of rehearsals/membership you have attended to the date of cancellation.

4.3 After the 14 day cancellation period you may terminate your membership at any time using your online portal and membership area. All we ask is 1 month’s notice. Your membership will end and fees due will be calculated to the date of cancellation. Any pre-payments made for future sessions will be refunded on request, all such requests must be made within 6 months of terminating your membership. Any amounts still outstanding (for example if you are paying monthly) must be paid in full before the membership is terminated.

4.4 You may request a suspension of your membership for any period for exceptional reasons (to be agreed with ShowChoir), during which your membership will be suspended, by contacting the ShowChoir team.

4.5 You may suspend your membership for no more than 10 consecutive term time weeks / rehearsals; any longer may result in your membership being cancelled. Failure to notify ShowChoir of non-return after suspending may result in fees being collected. Excess payments will not be refunded.

5. Behaviours and Code of Conduct

5.1 ShowChoir aims to create a safe and positive environment for all its Members, leaders and staff. In order to do this, we must ensure acceptable standards of behaviour from our Members. You must at all times comply with the following provisions (the “Code of Conduct”).

5.2 All Members should:

be punctual to rehearsals and adhere to times and guidelines set by ShowChoir;

respond to the leadership of the Choir Leader and official ShowChoir staff members;

be co-operative with both ShowChoir staff and fellow ShowChoir Members;

uphold an equal-opportunity environment;

be respectful at all times to all members and staff;

attend any event where they have registered their interest and have been selected to perform – failure to attend without notifying the leader may result in further opportunities being withheld.

5.3 All Members should not:

engage in any form of negative or bullying behaviour, whether written or verbal, towards others including ShowChoir members, ShowChoir Leaders, the ShowChoir staff or to the rehearsal and performance environment/staff or audience;

engage in any other form of inappropriate behaviours whilst attending ShowChoir rehearsals, events, performances, social gatherings or any other occasions with ShowChoir;

communicate with their leader inappropriately including but not limited to sending messages or other communications unrelated to choir rehearsals, performances, shows or events, or sharing unwarranted personal or sensitive information;

place undue personal pressure on ShowChoir members, ShowChoir Leaders, the ShowChoir staff, or any individual working with or for ShowChoir, including but not limited to requesting personal support or transport assistance;

otherwise do anything that might bring ShowChoir into disrepute. This includes actions and activities outside of your ShowChoir membership and activities.

5.4 Inappropriate behaviours

Inappropriate behaviours will be determined at our discretion, and will include but are not limited to:

Harassment. Harassment includes behaviour and language which is intimidating, humiliating, causes offence or is hostile; which causes stress, anxiety, fear or sickness on the part of the harassed person. We remind everyone that harassment based on age, sex, race, disability, sexual orientation, gender re-assignment, ethnic or national origins, religion or belief, or harassment of a sexual nature, is unlawful and could entail legal action or even criminal proceedings.

Sexual harassment. Any unwanted conduct of a sexual nature affecting the dignity of a person which can include unwelcome physical, verbal or non-verbal conduct whereby the behaviour is inappropriate, offensive or distressing for the recipient.

Bullying. Bullying is repeated inappropriate behaviour, direct or indirect, whether verbal, physical or otherwise, conducted by one or more persons against another or others, which could reasonably be regarded as undermining the individual’s right to dignity in the rehearsal room/performance space or social events.

5.5 Legal obligations

You will undertake to meet any legal conditions or obligations placed on you by any court of law including, should the need arise, removing yourself from any rehearsal as well as, but not limited to, any event, performance or social occasion run by ShowChoir. Where ShowChoir identifies that you have breached a legal obligation it reserves the right to cancel your membership and no refunds will be given in these circumstances.

6. User Safety and Online Conduct

6.1 All users of ShowChoir online platforms are expected to engage respectfully and responsibly. You must not post or share content that is illegal, harmful, offensive, or otherwise inappropriate, and you must not harass, bully, or intimidate other members or staff.

6.2 ShowChoir is committed to maintaining a safe and inclusive environment. We reserve the right to monitor and moderate content shared on our platforms and may remove offending content, suspend or terminate user accounts, and report unlawful activity to relevant authorities.

6.3 While ShowChoir’s activities are inclusive and welcoming, all members must be at least 16 years of age to participate.

7. Reporting Inappropriate Behaviour

7.1 We invite Members to report instances of breaches of our Code of Conduct or inappropriate behaviour to us, and encourage your peers to do the same.

7.2 There are a number of ways to report inappropriate behaviour at any time: if you feel comfortable doing so, we encourage you to first address your concern with the individual(s) involved to help foster an honest and open community; in writing to us by contacting the ShowChoir team; or verbally (in a confidential environment) with your Choir Leader or member of our management team.

7.3 If you do not feel comfortable discussing this with your Choir Leader, or if the complaint is about a leader or one of the management team, you may report your concerns to the ShowChoir team. All situations need a sensitive, high level, bespoke response and so these meetings will be very gentle. If you so wish to have some support in these meetings, you may bring a close friend or family member.

8. Filming / Recordings

8.1 As a member, you agree that photographic, motion picture, video, images, sound and other recordings may be taken of all the members and used for training, feedback, advertising and marketing purposes in relation to ShowChoir, and also for the creation of commercial or non-commercial products that may be made available publicly. You consent to inclusion in all such materials that we may take from time to time.

8.2 Members and their families/friends will be permitted to film or photograph or otherwise record ShowChoir shows providing the venue allows such actions and there is no additional charge to ShowChoir by the venue to enable this facility, and subject to the rest of the provisions and conditions set out here.

8.3 Where filming or photographs is permissible the following conditions must be met and members will need to ensure that their families/friends are aware of these conditions of filming prior to the performance:

The filming / taking photos is for personal use only and cannot be for any purpose for which ANY form of charge is made either immediately following the show or at any point in the future.

If the film / photo is to be posted on social media then it should not contain any content that causes distress, discomfort or any other issues for other members or for ShowChoir itself.

Whilst filming / taking photos, consideration must always be given to the enjoyment of others in the audience. There should not be continual filming of the whole show and the camera used should be sufficiently small to not cause any nuisance to others. No additional camera equipment is to be used (e.g. tripods or zoom lenses).

No permission will be granted to film or photograph the show for any professional or commercial purposes.

8.4 – 8.6 Filming rules

8.4 Immediate compliance is required should anyone be asked to stop filming by a ShowChoir or venue official.

8.5 Filming/recording audio by members during rehearsals is prohibited without the express permission of the choir leader.

8.6 Photographs may not be taken during rehearsals by members without the express permission of the choir leader.

9. Social Media

9.1 No social media accounts may be set up using any known ShowChoir references for example, but not limited to, ShowChoir, ShowChoirNW, on any social media platform. These accounts can be misleading and create confusion and ill-feeling amongst the members. ShowChoir reserves the right to take action to remove any social media accounts on any platform where this section has been breached.

10. Intellectual Property Ownership

10.1 The materials, music, arrangements, harmonies, concepts and resources used in ShowChoir (“ShowChoir Materials”) are owned by ShowChoir, its licensors, or other third party rights holders.

10.2 All such rights are protected by Intellectual Property law. In becoming a member and taking part in any rehearsal, performance, workshop or event it is agreed that any use of ShowChoir Materials will be solely used for these ShowChoir purposes. No other licence or permission to use such ShowChoir Materials is given and is strictly prohibited.

10.3 ShowChoir may from time to time provide additional materials or facilities such as downloads, special rehearsals and shows. These are not part of the basic membership facilities and are provided solely at the discretion of ShowChoir.

10.4 You must use the ShowChoir Materials or additional materials / facilities etc in the proper manner and you must consult your Choir Leader or head office staff if you are unsure.

11. Personal Data and Communications and Joining

11.1 You agree that you have understood our privacy policy which is available on our website.

11.2 By becoming a member of ShowChoir you consent to receiving communications relating to your membership, local ShowChoir events, shows and opportunities and information about ShowChoir benefits.

11.3 We may communicate ShowChoir related information to you by email, SMS or by post.

11.4 You may opt out of email and SMS communications that we may send but if you do, we cannot be held responsible for any loss incurred by you not receiving ShowChoir-related communications.

11.5 We use trusted third party services to manage ShowChoir membership operations. We will not sell or give your data to anyone else.

12. Disclaimers and Liability

12.1 ShowChoir is not responsible for damage or injury to person, or damage to or loss / theft of personal belongings whilst attending rehearsals and performances or before and after rehearsals and performances unless caused by ShowChoir’s negligence.

12.2 If such loss, damage or theft is caused by the negligent acts or omissions of ShowChoir or its Choir Leaders, employees or subcontractors, our liability to you will be limited to £100, or such other amount permitted or calculated in accordance with applicable law.

12.3 Members should understand clearly that ShowChoir cannot be held responsible for damage or loss caused by misconduct or other Members.

12.4 Any additional services (including, for example singing or instrumental lessons) which you contract for or agree to pay for with your Choir Leader, do not form part of your ShowChoir Membership Agreement and the Terms & Conditions of this Agreement will not apply to them.

12.5 We do not accept any liability for any losses, damage, personal injury or other loss caused by any negligent act or omission of those providing any additional services and these are specifically excluded from the Membership Agreement and ShowChoir does not accept any responsibility for the same.

12.6 In any event to the extent ShowChoir have any liability to you under this Agreement, this shall be limited, to the extent permitted by law, to the greater of the fees paid by you in the previous 12 months, or £100 per claim.

12.7 To the extent permitted by law, save as expressly set out here, we exclude all other conditions, warranties, representations, liability, or other terms which may be implied.

12.8 Nothing in these Agreement excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or in relation to your statutory rights, or for any other liability that cannot be excluded or limited by English law.

13. Suspension and Termination by us

13.1 ShowChoir reserves the right in its absolute discretion to suspend your membership or terminate this agreement if it is felt to be in the best interests of the company, the Choir, its Leader or any of its Members for it to do so.

13.2 If a ShowChoir closes indefinitely during a term, this Agreement will end and you will receive a pro-rata refund of your membership fee.

13.3 We may suspend or terminate this Agreement and your ShowChoir membership with immediate effect if: you do not pay any applicable fees or membership amount when it falls due; you breach any element of the ShowChoir Membership Code of Conduct; or otherwise you breach any other provision of this Agreement. In the event of termination or suspension you will no longer be able to access the ShowChoir Materials or additional materials / facilities etc including your downloads, and you will not receive a refund.

13.4 No failure to enforce these terms or other delay in imposing a suspension or termination will act as a waiver of our rights, and ShowChoir reserves the right to subsequently enforce the terms of this Agreement.

13.5 In the event that this Agreement and/or your membership is suspended or terminated by ShowChoir under sections 12.1 or 12.3, or otherwise not due to the fault of ShowChoir, you will not receive any refunds.

14. Carers

14.1 If you are attending ShowChoir with a carer, your carer is welcome to join in with the weekly rehearsals however they will not be granted access to resources or membership benefits and will not be able to actively participate in performances or events.

14.2 Depending on your needs and the level of support you require, your carer is entirely responsible for your care and well-being at all times and must attend any performances, events, etc. with you to continue these responsibilities.

14.3 We welcome everyone at ShowChoir however we do understand that rehearsals may be more challenging for some people. We don’t expect anyone to carry out the dance moves if they choose not to or don’t feel able to. If you feel that you would prefer to sit throughout a rehearsal, performance, show or event, you are of course welcome to do so.

14.4 We expect everyone to get the same enjoyment from the sessions and in consideration of this, we ask that your carer/s comply with the following:

To always sit with you during the rehearsal, performance, event etc;

To actively support you and ensure their attention is on you at all times and not distracted with eg mobile devices, etc;

To ensure you have a care plan in place suited to your needs and to act on these immediately the need arises;

To ensure they support the Choir Leader at all times to maximise your participation and enjoyment and that of others.

14.5 Carer requirements

Where a carer fails to meet these requirements resulting in a negative effect on you, other members or the choir as a whole, you agree that ShowChoir may speak directly with you to your carer, family or support agency to endeavour to resolve the issues. Where the issues cannot be resolved and only if there is no alternative solution, ShowChoir reserves the right to cancel your membership and a refund will be issued for future sessions paid for.

15. Other / General

15.1 You should keep a copy of this Agreement for future reference.

15.2 ShowChoir reserves the right to amend these terms and conditions at any time. We will notify you of any changes to these terms and conditions.

15.3 If any provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted.

15.4 No failure to exercise or delay in exercising any right or remedy provided under these terms or by law constitutes a waiver of such right or remedy.

15.5 These terms (as amended from time to time), along with any document or communication expressly referred to within them, constitute the whole agreement and understanding of the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter of these Terms.

15.6 We may assign or transfer the benefit of this Agreement and our rights to a third party provided we give you notice and your rights under this Agreement will not be prejudiced.

15.7 This Agreement is governed by the law of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales.